Tour / Activity Reservations & Ticketing Software

The Itinio Tour & Ticketing application package is tailored specifically for tour and activity operations. Unique inventory relationship and scheduling tools allow clients the ability to create and manage the widest-possible array of tours or activities.

Extensive reporting and manifest tools support transporation, guides and support providers. Specialized tax and fee collection features simplify accounting — particularly for operators on state or national park lands.

Like all Itinio applications, Tours & Ticketing may be combined with eCommerce, Campground or Marina packages for single-invoice customer accounting.

Online Tour & Activity Reservations

Allows your customers and sales agents to book tours and activities directly — in real-time, from the same inventory. Simple and effective sales paths increase sales and reduce internal overhead.

Completely custom reservation forms, confirmations and internal receipts are included, reflecting the look and feel of your website(s).

3rd-Party Sales Agent / Channel Support

Provide sales agents with direct access to all or part of your activity inventory. Specify commission rates and voucher programs. Inventory may be directed to any sales channel (different websites, 3rd-parties, internal sales) with different rates and pricing if desired.

Transportation Support

Includes the necessary features to support internal and 3rd-party transportation requirements. Unique provider/driver access and communication tools let operators that rely on customer transport to fully automate the process of inbound/outbound transportation.

Itinerary Product Packaging

Create entire customer itineraries with both internal and external products on a single customer invoice. This unique inventory-mangement feature allows outfitters and tour companies to act as local travel agents for their guests.

Unlimited Site/Product Descriptions

Describe each tour or activity with unlimited text, images and video. Itinio Content Management is built-in to this application providing easy tools to communicate the features, benefits and restrictions of each individual product.

Automated Customer Communication Tools

Easily configured to your customer communication requirements, Itinio provides email booking confirmation along with guest information and attachments, as well as automated email contacts (before and after event).

Ticket & Voucher Printing

While online reservations and green efforts have largely done away with the need for printed tickets in many tour environments, easily configurable ticket printing is available.

Multiple User Access Levels

All Itinio applications provide unlimited levels of user access. From administrators with system-wide access, to one-location volunteers with access only to specific functions, access levels can be managed quickly and easily across all locations.

Operations Reports

Providing a real-time view of passenger/customer counts by day, activity and type. Critial to operations, these configurable reports provide information to transportation (both 3rd-party and internal) providers, guides and customer-service staff.

• Manifests - Shows customer counts by day and activity with detailed manifest by activity.
• Event-Date Reports - Displays activity by the date of the scheduled event. Drill-down to specific customer invoices.

Accounting Reports

Reports specifically for central accounting control and operations cash management;

• Daily Sales Report - Real-time report of sales by product, channel and category. This report format supports an unlimited number of activities and related sales, sales agents, websites and locations — along with drill-down information for granular sales review.
• Payments Report - Utilized in daily reconciliation and end-of-day operations. Details daily transactions by payment type and balance.
• Sales Tax / Fees Reports - Reports on collected taxes, including local, state or federal fees.
• Discount Report - Provides cost and detail of awarded discounts by product, category and user.

Marketing Reports

Accurate and timely sales pace and volume reports support marketing efforts — allowing tour operators to tightly manage advertising and sales channels.

• Sales Pace - Comprehensive marketing report that shows year-over-year sales pace by activity, category and sales source or channel.
• Sales Performance Report - Shows daily sales figures by activity and category by day or select date range.
• Revenue Projection Report - Sales by arrival or event date, rather than by date-of-sale. Detail by activity and sales channel.
• Customer Data Extract - Report and data export of customer data, including opt-in status (for newsletters and contacts).

Marketing Toolset

Itinio provides settings for applying promotional discounts such as coupon validation or date-specific offers (e.g. Early Bird Specials). Products may be packaged and priced separately, and offers or discounts may be set up in advance to become active and expire on pre-determined dates.

Integrated Content Manager allows clients to take full advantage of marketing tools such as QR Codes and social media.